Stemar Official Online Store
 Order by phone (USA):  1800-640-5643

Online Policies

How to place an order

DOMESTIC ORDERS

To place an order within the USA, simply add the items you would like to purchase to your shopping cart, and click "Checkout" from the shopping cart page. Proceed through the Checkout steps to finalize your order. When your order is confirmed, you will receive an order confirmation email.

INTERNATIONAL ORDERS

StemarShoes.com ships to most countries worldwide.

To place an international order, simply add items to your shopping cart, on the shopping cart page click the "Checkout" button to proceed through our three step checkout process.

Paypal is the accepted payment method for all international orders, this payment method can be selected on Step 2 of the checkout process. After completing all three steps of checkout, and clicking "Place Order", you will be taken to our secure Paypal payment page. You must complete your Paypal payment for your order to be put in process.

Please contact us with any questions you have regarding placing an international order.

DOMESTIC

StemarShoes.com offers FREE Expedited shipping for all USA orders.

INTERNATIONAL

International orders ship via USPS Priority Mail International. The cost is $46.00 for the first item and $18 for each additional item on your order. From the time your order ships, it takes approximately 6-10 days for orders to arrive via USPS Priority Mail to most countries.

*Please note exotic shoes made of peccary, crocodile, or lizard require a special permit and inspection to ship internationally. the cost of this is $275 and is the responsiblity of the customer. Ostrich shoes require just a special inspection at a cost of $93. Please contact us for details and question.

PAYMENT METHODS WE ACCEPT

DOMESTIC

We accept the following payment methods for orders placed within the USA: American Express, Visa, Mastercard, Discover, Paypal.

INTERNATIONAL

We accept Paypal as the chosen method of payment for all international customers.

Paypal allows you to securely fund your Paypal account and pay for purchases using your credit card or bank account.

During checkout, select Paypal as your payment option. When you reach the final step of the checkout procedure, after clicking "Place Order", you will be taken to our secure Paypal page where you can complete your Paypal payment. You must complete your Paypal payment on our secure Paypal page in order for your order to be put in process.

If you do not have a Paypal account, opening one is free and easy, go to Paypal.com to set up your account.

ORDER DELIVERY TIMES

Please note that orders ship within 10-14* business days from the time you place your order. All domestic orders ship via Expedited Shipping with USPS Priority Mail and take 2-3 days to arrive at your location from the time the order leaves our facility.

*Please note exotic shoe styles that contain peccary, crocodile or other 'protected exotic leathers' 14-20 business days from the time of order to ship, as they require special customs entry into the USA prior to shipping.

International orders ship via USPS Priority Mail International and take approximately 6-10 days to reach the destination country from the time they leave our facility. Please note this does not include customs clearance at the country of destination as that time can vary based upon the country.

TRACKING YOUR ORDER

When your order has been shipped you will receive an automated shipment confirmation email which will contain a tracking number, that you can use to track your package. If you have any questions regarding the status of your order, please do not hesitate to contact us.

TAXES

There is NO SALES TAX on orders placed through StemarShoes.com, with the exception of those orders placed within the state of Texas.

Texas residents will be charged the normal in-state sales tax rate of 8.25%.

For international orders, although StemarShoes.com does not charge sales tax on these orders, your country may charge you import duty taxes on your order. All international customers are responsible for the import duty taxes charged to them by their country. For questions regarding import duty fees you may be charged by your country, please contact your country's Customs Department.

RETURNS & EXCHANGES POLICY

We want you to be fully satisfied with your order. You have 15 days from the date you receive your order to contact us about a return or exchange, if one is necessary.

Please note that for all returns and exchanges you must contact us to receive return instructions.

All returns/exchanges must be returned in their original condition, in original packaging, including shoe dust covers and all tags. StemarShoes.com does not guarantee wear or tear or any damage unrelated to the manufacturer. Shoes returned with any scratches or scuffs, or excessive creasing in the vamp will not be accepted.

Please note that not all items are eligible for return or exchange. Some sales and closeout items may not be eligible. Any items not eligible for return or exchange will be noted as such on the product page for that item.

Refused Shipments

Please note that international orders, in which the customer refuses delivery for any reason, will be charged a 15% restocking fee, and the customer will be responsible for any return fees incurred by us to retrieve the package back from the shipping company. By placing yor order with us customer's are agreeing to these terms.

PRIVACY & SECURITY

Your credit card is completely safe.

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours by employing Secure Sockets Layer (SSL)* technology to insure your safety. Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission's website at www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information. We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

COOKIES POLICY

Our cookies policy

This cookie policy ("Policy") describes what cookies are and how StemarShoes.com ("StemarShoes.com", "we", "us" or "our") uses them on the stemarshoes.com website and any of its products or services (collectively, "Website" or "Services").

You should read this Policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.


What are cookies?

Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a "session cookie") or for multiple repeat visits (using a "persistent cookie").

Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser.

Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting our Website or using our Services.

Cookies may be set by the Website ("first-party cookies"), or by third parties, such as those who serve content or provide advertising or analytics services on the website ("third party cookies"). These third parties can recognize you when you visit our website and also when you visit certain other websites.



What type of cookies do we use?


Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our Website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.

Functionality cookies

Functionality cookies let us operate the Website and our Services in accordance with the choices you make. For example, we will recognize your username and remember how you customized the Website and Services during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the Website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the Website.

Advertising cookies

Advertising cookies allow us and third parties serve relevant ads to you more effectively and help us collect aggregated audit data, research, and performance reporting for advertisers. They also enable us to understand and improve the delivery of ads to you and know when certain ads have been shown to you.

Your web browser may request advertisements directly from ad network servers, these networks can view, edit, or set their own cookies, just as if you had requested a web page from their website.

Although we do not use cookies to create a profile of your browsing behavior on third-party sites, we do use aggregate data from third parties to show you relevant, interest-based advertising. We do not provide any personal information that we collect to advertisers.


Do we use web beacons or tracking pixels?


Our emails may contain a "web beacon" (or "tracking pixel") to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email.

We may use this information for purposes including determining which of our emails are more interesting to users and to query whether users who do not open our emails wish to continue receiving them.

The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should read the email in plain text view or with images disabled.


What are your cookie options?


If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this or to learn more about cookies, visit internetcookies.org

Changes and amendments

We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to our use of cookies, you may do so via the contact form

This document was last updated on March 25, 2020