We want you to be fully satisfied with your StemarShoes.com purchase. You may return or exchange your order for 15 days from when your order arrived.
All returns/exchanges must be returned to StemarShoes.com in their original condition, in original packaging, including shoe dust covers and all tags. We do not guarantee wear or tear or any damage unrelated to the manufacturer. Shoes returned with any scratches or scuffs, or excessive creasing in the vamp will not be accepted.
Prior to sending back your return, you must contact us in order to obtain a Return Authorization Number and specific return instructions. The Return Authorization Number must be written on the outside of your package. Any returns/exchanges not marked with a Return Authorization Number will not be accepted.
Please note that not all items are eligible for return. In some cases sale items may not be eligible for return. Any item not eligible for return, will be clearly noted as such on the product page for that item.
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information. We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
How We Protect Your Personal Information
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours by employing Secure Sockets Layer (SSL)* technology to insure your safety. Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. To check the security of your connection during checkout, look for the unbroken key or closed lock at the top or bottom of your browser window, depending on the browser you are using. This indicates SSL is active. You will also see an SSL seal at the bottom of all secure pages, simply click on it to bring up the SSL certificate information which will confirm that our SSL certificate is valid and functional. We also have the Norton Secured Trust system in place, one of the most trusted internet security trust systems available. This system ensures that our website is scanned for any malware on a daily basis. Look for the Norton Trust seal at the bottom of all pages on our website, click on this seal to confirm that the malware scan has been successfully completed by Norton for the day. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission's website at www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
StemarShoes.com ships to most countries worldwide
How to Place an International Order
To place an international order, simply add items to your shopping cart,and from the shopping cart page click the "Checkout" button to proceed through our three step checkout process.
International Shipping Cost
The shipping cost to any country outside the USA is $46 for the first item, and $18 for each additional item.
*Please note exotic shoes made of peccary, crocodile, or lizard require a special permit and inspection to ship internationally. the cost of this is $275 and is the responsiblity of the customer. Ostrich shoes require just a special inspection at a cost of $93. Please contact us for details and question.
Payment Methods We Accept
We accept Paypal as the chosen method of payment for all international customers.
Paypal allows you to securely fund your Paypal account and pay for purchases using your credit card or bank account.
During checkout select Paypal as your payment option. When you reach the final step of the checkout procedure, after clicking "Place Order", you will be taken to our secure Paypal page where you can complete your Paypal payment. You must complete your Paypal payment on our secure Paypal page in order for your order to be put in process.
If you do not have a Paypal account, opening one is free and easy, go to Paypal.com to set up your account
Men’s shoe size conversions
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